Regional Coordinator Full-time Job1 second ago - Public Service - Edmonton - 62 views
Job DetailsWe provide best-in-class cleaning services to multisite retail clients by building tailored cleaning programs and executing them through a pan-Canadian network of hand-picked franchisees. Modern’s network of 500+ franchisees operates at 2,500+ locations including many of Canada’s largest retailers. Modern ensures excellent and consistent service delivery by supporting its franchisees with operational planning and HR support amongst others. An opportunity has arisen for a Regional Coordinator who will be dedicated to the operations of Modern’s client in their specific region.
In this key role, the Regional Coordinator will be responsible for providing support to well established client. Under the leadership of the Territory Manager, you will provide technical support and training to the Franchisees and carry out quality control inspections and analyze quality control inspections. In addition, you will monitor the overall cleaning levels in all assigned locations in your region and work closely with the Franchisees and their local client account contacts.
Key Performance Areas
Technical Support and Quality Control
Provides on-the-ground support to all franchise portfolios in a region Supervises and manages a quality control form to improve Franchisees’ efficiency and performance Performs quality control inspections of all client locations in region Identifies issues that require corrective action by Franchisees and ensure that corrective action respects the Franchise Agreement Produces a quarterly report on aggregate inspection scores at assigned locations Organizational Establishment
Coordinates all activities around the opening of a new franchise Owns the working relationship with Client on Modern’s behalf and facilitates the relationship between Franchisees and Clients Evaluates performance of Franchisees and their employees Provides equipment and chemical training to Franchisees Evaluates labour requirements at all client locations in region Technical and Ongoing Training
Provides technical advice to Franchisees on a regular basis Provides training and introduction programs to all new Franchisees while improving efficiency and productivity rates and offering a high level of customer service Identifies and meets with under-performing Franchisees to review necessary corrective actions and expected improvements Recruiting
Plans and organizes recruitment meetings and develops Franchisee database Ensures each store has the appropriate labor standards to obtain high cleaning quality Provides Franchisees with continuous training and WHMIS certification Qualifications
Certificate in Administration or equivalent experience Experience in a comparable position Competencies
Floor care expertise (strip and wax) Deep knowledge of the retail store environment Experience with legal franchise documents preferred Experience in staff and financial management Dynamic and self-motivated Result oriented Proficiency in Microsoft Excel and Word Bilingualism is an asset (written and spoken) We offer competitive compensation and an excellent benefits package, including:
Base salary-starting salary based on experience and qualifications Health insurance Paid holidays and vacation Company Vehicle, cell phone and laptop