Bilingual (French English) Lab Inside Sales Specialist Full-time Job1 second ago - Public Service - Mississauga - 70 views
Job DetailsWe are the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking a candidate.
This position is primarily responsible for inside sales to direct customers, distributors and for providing high-level sales support to both the field sales organization and end-users for an assigned sales territory within the Canadian Lab Business Area. Inside Sales responsibilities include the selling of specific commercial and applied Lab products & services to end users from the quotation phase to closing the sale with minimal Field Sales Representatives involvement. The Inside Sales Specialist is also responsible for the life cycle of all leads in their assigned territory, driving the leads from cold to hot and ensuring they are routed to the proper sales channel.
ESSENTIAL DUTIES and/or RESPONSIBILITIES
Overall general and application knowledge of all Lab product lines and service offerings. Examples include knowledge of where products are built or sourced within the MT world-wide organization; fundamental knowledge of product performance and typical applications; knowledge of manufacturing or assembly differences within product lines; familiarity with third-party suppliers to Mettler Toledo; and familiarity with the construction process as it relates to the installation and application of certain Mettler Toledo products. In-depth knowledge of internal systems applications relating to Lab sales and marketing, including but not limited to SAP. Responsible for actively driving revenue by engaging in planned and agreed to direct sales and service activities, including identifying, quoting, and closing transactional business opportunities. Responsible for managing the support activities for an assigned group of Field Sales Representatives and end-users by providing the appropriate level of support for product/service inquiries, order review, order status, credit/invoicing issues, equipment returns, and problem resolution. Maintain compliance with ISO standards and MT Operating Policies and procedures specifically related to Sarbanes Oxley controls and compliance with the company’s order validity policy, authority limits, and standard terms and conditions of sale. Provide complete solutions for commercial and applied product and service inquiries; includes recommending the appropriate product and services to meet the customer’s specifications, preparing formal quotations in SAP and closing the transactional sale. Responsible for assisting the Field Sales Organization with the sales process through activities which include, but are not limited to, general correspondence with customers, quoting assistance, completion of sales contracts, order coordination for large/complex orders, and installation coordination. Responsible for the qualification and nurturing of sales leads which includes contacting potential and existing customers to define and clarify the specific details of the sales opportunity and capturing and maintaining the customer data Provide centralized phone support for direct customers and field sales representatives. Work in coordination with field sales representatives, customer order service, and other departments to resolve problems and customer issues. Provide project management support for large/complicated orders. Utilize SAP, and other business systems to access customer and order information. EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from a four-year college or university or an Associate’s degree with two to three years of any combination of customer service, sales, or marketing related experience is desired; or five or more years of any combination of customer service, sales, or marketing experience. Prior experience working within a customer service or inside sales operation is desired. Knowledge of Microsoft Office programs including Outlook, Word, and Excel. Candidates must possess the ability to utilize and work within a computerized business data system. Additional requirements include the ability to multitask in an open work space environment and to maintain a high energy level with strong customer focus. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Our Canadian benefit program includes Medical, Dental and Vision coverage through Claimsecure effective on the first day of the month after 30 days of employment, as well as a Retirement Savings Plan which is available on the date of hire. Additionally, we offer paid time off, short-and long-term disability coverage, basic life insurance (with the opportunity to purchase additional life insurance coverage), business travel insurance, and Employee Assistance Program.